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For a New Roof, Patience Pays Off

In the quaint town of Mattawan, Michigan, a residential homeowner found himself in a predicament. His home needed a new roof, a significant investment that required careful planning and budgeting. The year was 2022, and while he knew the project was necessary, he also understood that he needed to wait until his funding was available to complete the project in 2023. This is where Character Exteriors, a locally renowned residential exterior contractor based in Kalamazoo, stepped in.

When the Customer Is Ready

Character Exteriors is not your typical contractor. We understand that home improvement projects, especially significant ones like roof replacement, are a big decision. We believe in providing our clients with the space and time they need to make the best decision for their homes and their budgets. This is precisely the approach we took with our Mattawan homeowner.

From the moment he reached out to us, we made it clear that our goal was to help him find the best solution for his roofing needs, not to push a sale. We provided him with a competitive quote, outlining the costs and timeline for the project. We also assured him that we were willing to wait until he was ready to proceed with the project in 2023.

Commitment to Our Customers

Our commitment to patience and understanding is one of the many reasons why Character Exteriors has received numerous positive Google reviews. Our clients appreciate our non-pushy approach and our willingness to work with their timelines and budgets. We believe that this customer-centric approach is what sets us apart from other contractors in the area.

As we waited for the homeowner’s funding to become available, we kept the lines of communication open. We checked in periodically to answer any questions he might have and to reassure him that we were ready to start the project when he was.

Time for a New Roof

Finally, in 2023, the homeowner was ready to proceed. We quickly mobilized our team and began the process of replacing his roof. Despite the wait, our commitment to quality and efficiency remained unchanged. We completed the project on time and within the agreed-upon budget, leaving the homeowner with a durable, new roof that would protect his home for years to come.

At Character Exteriors, we pride ourselves on being a locally known service provider. We are deeply rooted in the Kalamazoo community and are committed to serving our neighbors with integrity and professionalism. Our reputation as a trusted contractor is reflected in our Google reviews, where clients consistently praise our quality workmanship, fair pricing, and exceptional customer service.

new roof


In conclusion, our experience with the Mattawan homeowner is a testament to our approach at Character Exteriors. We believe in patience, understanding, and working with our clients’ needs and timelines. We understand that home improvement projects are significant investments, and we are here to support our clients every step of the way, even if it means waiting a little longer to get the job done.

If you’re a homeowner in the Kalamazoo area and are considering a home exterior project, we invite you to experience the Character Exteriors difference. We promise to provide you with quality workmanship, fair pricing, and a customer service experience that is second to none.

No Payments for 12 Months

Zero percent down, low monthly payments, and affordable solutions to help you finance your exterior remodel in West Michigan. Just give Character Exteriors a call today to request more information!

Character Exteriors
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